Get Help
Choose the quickest way for you.
Before You Call
Quick answers to the most common requests.
Forgotten Password or Lost Phone
Call the service desk. We'll check who you are, then reset your password or authenticator so you can sign in again.
Travelling Abroad?
Linux S365 users: tell us your dates and countries before you go, so your sign-in works while you're away.
Lost or Stolen Laptop
Call us straight away – we can lock or wipe the laptop remotely.
Need New Software?
Linux S365 users: use "Request an app" on your desktop. Microsoft 365 users: raise a ticket below.
Priority Levels
Choose the right priority so we can help the most urgent problems first.
Critical
Your business can't work – for example nobody can sign in or email is down. Please phone us.
High
One person can't work, or a laptop has been lost or stolen.
Normal
Something isn't working properly, but there's a workaround.
Request
New users, apps, sites or changes.
Raise a Ticket
Tell us what's happening and we'll get back to you.
NEXA365 engineer? Sign in to the Engineer Portal.